Customer Success Manager

SimpleTest.aiRemoteFull-time2–4 years

Company

About SimpleTest

SimpleTest is building the next generation of AI-powered continuous testing for enterprise applications like Salesforce, NetSuite, SAP, ServiceNow and nCino.

We're an early-stage startup on a mission to make software quality effortless for enterprise teams.

Overview

The Role

We're looking for a talented Customer Success Manager to join our growing team.

This is a high-impact, high-ownership role where you'll work directly with founders and cross-functional teams to move fast and build something genuinely new.

If you thrive in ambiguity, love owning outcomes and want your work to matter from day one—this is the role for you.

Responsibilities

What You'll Own

Lead and execute the core responsibilities of the Customer Success Manager function
Work directly with founders and cross-functional stakeholders
Identify opportunities, build solutions and measure outcomes
Represent SimpleTest externally and help build our reputation
Establish scalable processes and frameworks from the ground up

Requirements

What We're Looking For

✦ Must Have

2–4 years of relevant experience in a similar role
Proven track record of high ownership and strong execution
Excellent written and verbal communication skills
Comfortable working in a fast-paced, early-stage environment
Strong analytical thinking and problem-solving ability

◇ Great to Have

Experience with enterprise software (Salesforce, SAP, NetSuite, ServiceNow)
Prior startup or early-stage company experience
Familiarity with AI/ML tools and workflows

Culture Fit

The Person We're Looking For

You might be a great fit if you:

Think like a founder.

You see problems and solve them rather than waiting for instructions.

Move fast.

You ship, learn and iterate. Speed matters more than perfection.

Own outcomes.

You hold yourself accountable for results, not just activities.

Onboarding

Your First 90 Days

In the first 90 days, we'd expect you to:

Get deep context on our product, customers and competitive landscape

Ship your first meaningful contribution within 30 days

Build relationships across the team and establish your working rhythm

Identify the highest-leverage opportunities in your function

Begin building frameworks and processes that scale

Opportunity

Why Join SimpleTest?

This is a rare opportunity to join an early-stage AI company with real enterprise traction and an ambitious roadmap.

You'll have genuine ownership, work closely with a strong founding team and have the chance to grow your function from the ground up.

Apply

Ready to build something great?

Send your resume and a brief note on why this role excites you. Share examples of your best work where possible.

Apply — careers@simpletest.ai